Order

4 easy steps to place an order
  1. Take your pick of fishes you want to buy from our stock and let us know. Get our stock list through the Order Form below.
  2. After we receive your order, we will send you a Proforma Invoice to advice you on the total cost of the order including shipping.
  3. Once you’re satisfied with the order, make the payment through your local bank or credit card and send us a confirmation.
  4. Pick up your order from the airport within 7 days.
Other things you should know
  • PRICES are quoted in US dollars and cents.
  • PACKING. All fishes are packed in individual plastic bags and placed in polystyrene foam boxes with plastic liners. They are sealed in corrugated cartons. The packing charge for a standard box is USD15
  • PACKING DENSITY will depend on total transit time to your destination and the prevailing situation at the time of packing so that DOA is minimized. We work to economize your shipments.
  • DOCUMENTATION AND HANDLING FEE is USD$90 per shipment. Standard documentation that accompanies the shipment is the Export Declaration, Commodity Clearance and Health Certificate. Should you need other documents, please advice us in advance.
  • DELIVERY is made within 7 working days from receipt of your order and payment.
  • PAYMENTS can be made through wire transfer or credit card. Add 5% service charge for credit card payments.
GUARANTEES AND CLAIMS

We guarantee that every fish that comes from our facility is sent healthy. Under normal shipping conditions our delivery performance has shown more than 95% live deliveries. If there are fishes that do not arrive alive or have died within 24 hours after receiving them at the airport, we will replace them for free on your next order, provided that you had taken special care in picking them up on time and have acclimated them properly.  DOA reports and pictures must be sent to us within 24 hours after arrival of the fishes. Our guarantee does not cover the cost of shipping or applicable packing charge. In the event of airline flight delays or mishandling, losses shall be shared on a 50-50 basis.

Fill out an Order Form to make further inquiries. Click here.

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