We guarantee that every fish that comes from our facility is sent healthy. Under normal shipping conditions our delivery performance has shown more than 95% live deliveries. If there are fishes that do not arrive alive or have died within 24 hours after receiving them at the airport, we will replace them for free on your next order, provided that you had taken special care in picking them up on time and have acclimated them properly. DOA reports and pictures must be sent to us within 24 hours after arrival of the fishes. Our guarantee does not cover the cost of shipping or applicable packing charge. In the event of airline flight delays or mishandling, losses shall be shared on a 50-50 basis.